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Great Customer Service just doesn't
happen
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Who is responsible
for “customer service” in your company?
The answer is….. …..everyone!
Customer satisfaction keeps your
customers coming back and buying from
you again and again. When everyone in
your company is capable of providing
effective customer service, your
customers enjoy positive experiences
whenever they interface with your
people.
Extensive research has identified eight
specific behavioral characteristics and
proficiencies essential to extraordinary
customer service. Profiles’
Customer Service Profile
assesses your job candidates and
employees to see how they score in each
of these important areas. Additionally,
you customize the assessment by defining
your company's perspective of customer
with the aid of our customer service
perspective form.
Using Profiles’
Customer Service Profile can
impact your business in many positive
ways. When used with your employees, it
will identify those who have the
attributes that make them “naturals”
when it comes to customer service, as
well as those who need to develop and
polish their skills.
Start using Profiles’
Customer Service Profile, and you
will see how easy it is to use and how
accurately it predicts which employees
will be great with your customers.
Investing in your people will pay big
dividends and accelerate customer
satisfaction. If extraordinary customer
service is your goal, then AssessmentCompany.com has the tool you
want to be using.
Below: The Solution
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Profiles Customer Service
Profile
Profiles Customer Service
Profile
measures basic characteristics
and two proficiencies that are
critical to delivering excellent
customer service. It is a tool
for making sure everyone in your
company is on the customer
service team.
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Technical Specs: |
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Solves these challenges:
Inappropriate Messaging
About Your Business,
Customer
Dissatisfaction, Legal
Liability Issues, High
Employee Turnover
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Used For: Placement,
Promotion Fit,
Succession Planning,
Coaching, and Self
Improvement |
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Areas Measured: Behavioral
Characteristics (Trust,
Tact, Empathy,
Conformity, Focus,
Flexibility)
Proficiencies
(Vocabulary, Numerical)
Job Match (Financial,
Retail, Healthcare,
Hospitality, and General
Customer Service) |
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Time to Take: 35
- 45 minutes |
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Administration: Online
or Pencil / Paper |
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Report Types: 3
Different Reports |
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Results Turnaround: Immediately |
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More about Profiles Customer
Service Profile here.
Have
a question? Ask us.
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Aimee Hathaway
HR Manager |
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"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training." |
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Click here to:
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