Profiles International

Client Support

Resource Center

Site Index


Click here to understand our LIVE chat service

Home

Solution Finder

Product Advisor

Which Assessment Product is Right for You?

Instructions: For help choosing an assessment, please select the statement that best matches your human resource goals.

Product Recommendation

What statement matches your need?




The Customer Service Profile is an effective Customer Service Hiring and Training Assessment. Keeping your customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have rather than having to constantly attract new customers. If it is true that happy customers buy more, then your business will benefit tremendously from incorporating Profiles’ Customer Service Profile. As an investment in your human capital, the CSP can have a significantly positive impact on your bottom line. Customer Service Profile identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service. Customer Service Profile measures the behavioral characteristics of trust, tact, empathy, conscientiousness, conformity, focus, courtesy, and flexibility as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes. Customer Service Profile has three types of reports: The CSP Placement Report- A job match percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company The placement report also has "considerations for interviewing." Whenever a job candidate’s score misses your customized job match pattern, his or her report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies. The CSP Coaching Report- Identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees. The CSP Individual Report- Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business. Customer Service Profile deserves to be an important part of your company’s people development initiative. It will enhance your company’s reputation, productivity, profitability, and future. Request Sample Report

Customer Service is paramount in our organization. I need an easy comparison of an individual's service perspective with our company's service perspective....and their fit to the job of service.

I am searching for a hiring tool that helps our organization screen job candidates for honesty, reliability, substance abuse, and work ethic. Our company needs an assessment that protects our assets against theft, fraud, embezzlement, inefficiency, and other enervating factors.

My Organization needs a multi-purpose "Total Person" Assessment that we can use for selection, development, training. promoting, managing, and succession planning. I am looking for a powerful and dynamic management tool that has been researched and validated.. in the workplace. This tool needs to be designed to be "job related".

I need an assessment to help in the selection of my sales force. I want a product that can assist in selecting those salespeople with the potential for extraordinary sales success.

I am looking for a quality online 360 Degree Feedback program that's easy to manage and deploy, and includes meaningful reporting. I want to solve challenges such as: Ineffective Management Practices, Poor Communication, Inadequate Leadership, Distrust of Management, Inability to Delegate, Low Motivation, Lack of Commitment, Stagnation of Ideas and Status Quo, Low Performance Standards, Workplace Conflicts.

I need an assessment to evaluate the differences between employees, which includes reporting on how to use this knowledge to increase employee productivity. Also a product that provides recommendations for improving employee performance, such as: how to respond to job-related stress, frustration and conflict, how to stimulate employee motivation, and whether the employee is internally motivated or will need external stimulation.

Building a successful team isn't easy. I would like a product that reports the attributes of each team member, showing team strengths and potential problems areas. It would be great if the product provided information on overall team management.

Profiles International is your - Total Assessment Solutions Provider...